Chat: Communicate with other users via text chat.In fairness, TeamViewer QuickSupport is a good way to assist users with their PC troubles or just as a basic remote computing tool but it's been used far too often by unscrupulous companies in overseas call centers. Users should never provide access to their systems from unknown users calling you or by anybody that claims to be from Microsoft or some technical support company. The usual way the scam works is the agent will connect to a PC and convince the victim that the computer is infected with a virus, the 'network is compromised' or other such malarkey. TeamViewer applications are often used by so-called tech support scammers to gain access to a user's computer. Some of the functionality included with TeamViewer QuickSupport include providing remote access to a desktop, transfer files between the host and the client, audio calling, text chat and remote computing with Android devices.
Once you give these login credentials to somebody, they can request remote access to your computer's desktop.Īs a portable program, installation is not required so just running the application after downloading is sufficient to activate the functionality on your PC. The way the application works is after installation, a user ID and password are generated by the program.
TeamViewer QuickSupport is one of a few different applications produced by the same company that allow you to receive remote technical support on your PC. Or you can use it to remotely control another PC where TeamViewer is also installed so if a friend's having technical troubles, you can log on to their system, even through most firewalls, and troubleshoot the computer as though you were sitting in front of it.Advertisement Grants computer access to remote users using TeamViewer, and.įree and portable remote computing client application which shares a desktop and PC with remote users.
It’s quicker to perform a task yourself than guide, which has made the likes of TeamViewer a godsend for any remote support facility.Īs with previous editions, you can use it to access your own computer across the internet, maybe recovering some important document you've left at home.
The easiest solution is to employ TeamViewer and remotely advise the user via their computer than either over the phone or by email. Sell them security software and many can’t install the new suite as they’ve never fully removed the previous suite. We handle support for novice computer users and you’ll be surprised how many of these customers do not understand the basics of computing. TeamViewer 15 is the latest version of the popular remote access/control program.
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